Frequently Asked Q’s.

  • A backyard swimming pool with clear blue water, a surrounding beige tile deck, and a rock waterfall feature with decorative plants. There are towels and chairs nearby, and a wall decorated with metal butterfly and bicycle ornaments.

    Interior Surface - Color Variations

    Here you will see some normal color variation( normal mottling) across the surface. Pool interior finishes are composed of materials which may have inherent shading and or color variation which is normal and should not be construed as a defect.

  • Close-up photo of a broken plastic traffic or utility cap on a concrete surface.

    How do I know if my pop up head/collar is broken?

    You will see in the photo the white part(pop up head) is slightly broken on the bottom, and the cream part(part of the collar) is broken half way through. Pop up heads and collars can easily break during demo just from the vibrations of the jack hammers(typically if they are original to the pool and never been replaced).

  • A broken door lock with the mechanism exposed, lying on a textured, gray stone or concrete surface.

    How do I know if my pop up head needs replaced?

    When you pull the pop up head out it may look like this or become broken simply by removing them(typically if they are original to the pool and have never been replaced).

  • A close-up of a weathered wooden surface with carved or worn-out numbers and markings.

    What are all these "lines" in my pool?

    What you see here is rebar exposed through the concrete/surface of the pool, which will be cut out during the clean up of the pool, and reinforced.

  • Close-up of a textured beige wall with horizontal and vertical lines, and a shadow cast across the bottom right corner.

    What will my deck look like once you remove/delete deck joints?

    In this photo you will see new lines have been created through the new deck material(concrete & acrylic paint).

  • A backyard swimming pool with clear blue water, white steps, and metal handrails. Surrounding the pool is a beige concrete deck, with a garden area featuring plants, bushes, and flowers, as well as a gray bench and a pink children's chair.

    What kind of handrails do you offer?

    We use this Figure 4 handrail, it anchors into the deck only and never actually enters the water by simply hovering over.

  • Close-up view of a swimming pool corner with blue tiled edge, steps submerged in water, and sunlight creating reflections on the water surface.

    What do 2x2 step/bench tiles look like in a pool?

    Here you will see we use the 2x2 tile chips which are cut from your new 6x6 waterline tiles and install them into the steps/benches during the interior.

  • A garden with a concrete block wall, plants and trees, a plastic sheet on the ground, and some miscellaneous small objects.

    I see this black bag/box in my yard, what is it?

    During Interior the crew needs to get rid of the excess slurry and they do so by placing into a makeshift bag/box like this, they tape it closed and leave it on your property for 1-3 days to allow it to fully dry so it will be easier to remove from the property.

  • Two workers are in a backyard swimming pool under construction, clearing debris with shovels. Buckets and tools are scattered around the empty pool, and the area is surrounded by a grassy yard, trees, and a patio with outdoor furniture.

    What does it look like when they are demoing/chipping out a pool?

    Here you will see the demo crew using jack hammers to remove the old material and will use shovels and buckets to remove out of the pool.

  • Empty backyard swimming pool under renovation, with chipped paint, construction materials, and tools around.

    I see all these scratches/scrapes in my pool, is this normal?

    After demo you will notice that your pool interior now has cuts and divots in it, this is completely normal. We need the surface to be rough so the new product will adhere to it better.

  • Close-up of a light-colored surface with scattered small rusty circular spots and tiny debris.

    I see orange/brown spots in my pool, what are they?

    These orange/brown spots are rust stains. They can be caused by metals coming into contact with the interior surface or caused by rebar trying to come through the interior surface from underneath.

  • Close-up image of a swimming pool with a light blue interior, surrounded by textured beige concrete. The pool has several underwater lights visible on the bottom.

    My interior surface looks like it has scratch marks in it, what is it?

    In this photo you see what appear to be scratch marks on the surface, this can be caused by a chemical imbalance or when copper makes its way into the pool.

  • Close-up of a gray plastic electrical connector with a slot and a small snowflake symbol, placed on a speckled brown and beige countertop.

    my pop up head looks like this, what happened?

    This typically means during demo the crew members’ jack hammer accidentally slipped and went through the top of the pop up head which can happen when the old material comes apart too easily.

  • Workers repairing a swimming pool with plastic lining, ropes, and tools.

    What does it look like when they are doing interior?

    In this photo you will see the interior crew has ropes hanging everywhere around the pool in order to hold the hoses they use to spray the new interior material.

  • Blue flexible pipe coiled on the ground next to a concrete surface and a wall with gravel and dirt.

    How do i know what my clean out line looks like?

    When draining your pool, we need to know where the Clean Out Line is. In this photo you will see what most clean out line caps look like(a round black pipe with a square black cap on top). You can typically find these in the front yard under windows or near the front door.